MUJER MODERNA RETURNS POLICY ONLINE
Mujer Moderna offers a satisfaction guaranteed shopping experience. We know that sometimes you may need to exchange or return an item. That's why we offer an easy, 14-day return policy. You may return unworn, unwashed merchandise with all tags attached within 14 days for an exchange or refund.
Credits or charges due will be issued to the original method of payment less original shipping fee for Ground or for Express shipments. Please allow ten (10) business days for your return/exchange to be processed after it is received. Additional $10 or 20% Restocking fee (whichever is greater) will be charged if the item is found to be worn, damaged, soiled, with white lotion stains or returned after the 14-day return deadline.
TERMS AND CONDITIONS:
14 days: All returns must be postmarked no later than 14 calendar days after the order is placed.
Documentation: Your original Invoice must accompany your returned item(s) in order for Mujer Moderna to process your refund together with a Return Merchandise Authorization.
Good Condition: All returned items must be in their original state and deemed to be unworn before they can be accepted for a refund
Important Information about Returning Shapewear and Apparel-
• All original manufacturers’ tags or packaging must be intact in order for us to accept a return.
• To ensure that we are selling only brand new, unworn merchandise, we ask that when trying on new underwear or any garment with a crotch, you do so only over your own clean underwear. All returned garments with a crotch are examined to ensure they meet hygiene and health standards, and if we believe an item has been tried on or worn, we will not accept it as a return.
• We recommend that you do not wear perfume, lotions or deodorant when trying on your purchase, and be aware of any makeup you are wearing. Any garments with marks, stains, or scents may be non-returnable.
• We reserve the right to refuse a return on any item that does not meet our hygiene and quality control examination
HOW TO RETURN
For a return, you are responsible for the cost of returning the merchandise. Your return will be processed and your original form of payment will be credited within ten (10) business days. Please allow up to two billing cycles for a refund to appear on your credit card statement.
ERRORS OR DAMAGES
In the unlikely event that we have inadvertently sent you incorrect merchandise or you have received damaged merchandise, please notify us immediately. We will reimburse you the cost of returning the package to us and will not charge you for the shipping cost of replacement merchandise.